To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our online system, Patient Services
• phone us on 0141 531 6610, Monday to Friday from 9am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We try to see urgent cases without a prior appointment. Our audits show that normally we can offer an appointment within two working days. 

To request a routine appointment in the next 7 days:

• use our online system, Patient Services
• phone us on 0141 531 6610, Monday to Friday from 9am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Extended Hours Surgery

The Practice offers late night appointments on Tuesday evening for people who cannot attend during normal surgery hours. Please note this is a restricted service. There are no nursing services available and it is not possible to do bloods or urine at this surgery. Appointments can be made at reception desk.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

Telephone Access

If you wish to speak to a doctor please telephone leaving an up-to-date number and doctor will call you back when available. The Practice nurse will also be available to take your calls.

Training Practice

Our practice is recognised for training and teaching doctors.   They are fully qualified doctors with significant hospital training gaining experience in General Practice.

At times during training video equipment may be used to record the consultation for the purpose of training the doctor.  You will be asked prior to your consultation if you are comfortable with this and your wishes will always be respected.  This material is always treated confidentially and deleted after use.

Medical students from local teaching hospitals do observe in the practice from time to time.   If you would prefer to see the doctor alone please inform the receptionist.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• phone us on 0141 531 6610, Monday to Friday from 9am to 6pm

Missed Appointments

The practice is aware that is it difficult to get an appointment with the doctor of your choice at short notice. Most patients keep their appointments but every month there are appointments that are missed. The practice has a policy whereby persistent DNA's or missed appointments may result in removal from our practice list.

If you need medical help now, use NHS24 online or Call 111.

NHS24 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face
• if you need an interpreter
• if you have any other access or communication needs

Updated versions of the leaflet are available from the website – the instructions for using the app remain the same. To ensure you are always using the most up to date version of the resource and seeing all the languages available, please always access them via the NHSGGC website.

We are pleased to confirm the following updates –

• In addition to contacting NHSGGC services, patients can now use the telephone interpreting service to contact 999
• Early issues using the service to contact NHS 24 (111) have now been resolved
• 3 additional languages have been requested and are now available on the NHSGGC website.

How the resource works:
These resources are for patients and contain a code which allows all patients to make direct contact with the telephone interpreting service. For example, patients can now use the telephone interpreting service to call from home and make an appointment with their GP, discuss medications with their Pharmacy, book a Maternity appointment or contact NHS 24.

If possible please try to telephone reception before 12:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If the Doctor of hospital has asked you to have your bloods take. 

Please call 0141 355 1525 to book this appointment, or scan QR code to fill in form and they will call you back.

Pharmacy First allows patients to access FREE advice/or treatment for uncomplicated Urinary Tract Infection in women aged between 16 and 65 and Impetigo in patients over 2 years old.

The service is available in community pharmacies across Scotland.

Your pharmacist will ask you about your symptoms in order to give you the right advice.

There are some exclusions which can prevent your pharmacist from treating you and you may need to be referred to your GP.

If you have any of the following symptoms please speak to your Pharmacy first before going to your doctor or A&E.

Urinary Tract Infection

Are you a women aged between 16 and 65 with any of the following:

• Burning or stinging sensation on passing urine?

• Need to pass urine frequently?

• Need to pass urine urgently?

Impetigo for children over 2years old

Do you have any of the following:

• Minor skin infection on one area of the body?

• Red sores that pop easily and leave a yellow crust?

• Fluid-filled blisters?

• Itchy rash?